Disable Your Antivirus, Firewall, and VPNĭisable your security software (antivirus and firewall), as well as privacy programs ( VPN or IP hiding software), and check if you can access Dropbox. So, if it’s not your browser, maybe it’s your antivirus or firewall. If the problem persists, this indicates there might be something else blocking the connection. To disable your extensions, click again on the menu, select Extensions (or More tools → Extensions), and manually toggle off all the extensions one by one.Īfter that, check for updates and install the newest browser version on your computer. Then go to Clear browsing data and clear your cache and cookies. To clear your cache, click on your browser’s menu and select History. If Dropbox loads perfectly fine in Incognito Mode, clear your browser cache, disable your extensions and check the results.

Your browser cache may sometimes interfere with the web pages you’re visiting. Dropbox supports the following browsers: Chrome, Firefox, Microsoft Edge, and Safari. If the problem persists, switch to a different browser. Check if you can access your Dropbox account in Incognito Mode. To launch a new browser tab, click on your browser’s menu and select New incognito window or private browsing. Try Incognito Mode or a Different BrowserĮnabling incognito mode or switching to a different browser may help you quickly work your way around this issue. Don’t forget to restart your router and check your network connection.If this is the case, all you can is wait until Dropbox fixes the issue. Before diving into any troubleshooting steps, check the Dropbox system status.

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